Terms & Conditions

 

Yeah, we know they are long and dull, but it makes sense to take time to read them doesn’t it?

macbook open side view - book your Mac Repair

1. Repair Services

1.1. These are the terms & conditions on which Infinite Loop will supply repair services to you.

1.2. If you are a consumer, you may only purchase repair services from Infinite Loop if you are at least 18 years old.

1.2.1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you wish to purchase a Repair Service from Infinite Loop

1.3. Where you wish to place an order for repair services through our website:-

1.3.1. Our online booking form will guide you through the steps you need to take to place an order for repair services. The Infinite Loop order process allows you to check and amend any errors before submitting your order to Infinite Loop. Please take the time to read and check your order before you submit it to Infinite Loop

1.3.2.After you place an order, your order will be deemed to have been accepted when Infinite Loop issues an order confirmation at which point a contract comes into existence between us and these terms will become binding on you & Infinite Loop.

1.4. If you wish to place an order with Infinite Loop by telephone, email or in person, you agree that your order constitutes an offer by you to purchase the Repair Services in accordance with these terms. Infinite Loop acceptance of your order will take place when Infinite Loop issues an order confirmation at which point a contract comes into existence between us and these terms will become binding on you & Infinite Loop

1.5. Any quotation given by Infinite Loop shall not constitute an offer by Infinite Loop to provide Repair Services.

1.6. If you are not a consumer, you agree that these Terms apply to the contract between you and Infinite Loop to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2. Repair Conditions

2.1. By placing an order, you:

2.1.1. Authorise and consent to Infinite Loop to perform the Repair Services on your device(s);

2.1.2.Acknowledge that whilst Infinite Loop engineers are trained repair specialists, Infinite Loop is not an authorised service provider for any manufacturer of any brand of device and has no affiliation with any device manufacturer.

2.1.3. Agree to release, indemnify, and hold Infinite Loop and its technicians from liability for any claims or damages of any kind or description that may arise from any repair work performed on your device(s), unless it is caused by Infinite Loop negligence.

2.1.4. Agree that any data or information that you may have stored on your device(s) shall remain your sole responsibility and Infinite Loop accepts no liability for loss, deletion, amendment to or corruption of such data howsoever caused and Infinite Loop therefore highly recommends that you back up your device(s) prior to allowing Infinite Loop to work on your device(s).

2.1.5.Agree that you are responsible for removing any SIM and/or memory cards and/or attached peripherals on your device(s) and Infinite Loop shall not, in any event, be liable for any data loss, corruption, deletion, or alteration, and hardware or software failure.

2.1.6.Acknowledge that any Repair Services rendered by Infinite Loop may void manufacturer warranties for your device(s), and that Infinite Loop does not assume any liability or warranty if the manufacturer warranties are voided. If you do not

wish to void your warranty, you should not place on order with Infinite Loop and take your device(s) to the relevant manufacturer.

2.1.7. Agree that it is your responsibility to inform Infinite Loop accurately with regard to the model description and condition of your device(s), as well as whether any modifications or repairs have previously been attempted or completed on your device(s). Infinite Loop will perform a check-in diagnosis of your device(s) to evaluate its/their condition. If the device(s) are in noticeably different condition than previously described, you agree that additional charges may apply which Infinite Loop will advise you of before proceeding.

2.1.8.Where the Repair Services involve the repair of waterproof devices, Infinite Loop cannot guarantee the device(s) will remain waterproof following completion of the Repair Services.

2.1.9. Where any part of the Repair Services include liquid damage repairs it is agreed that whilst Infinite Loop will use reasonable endeavours to repair your device(s) there is no guarantee of success, and accordingly, Infinite Loop shall have no liability for failing to repair any liquid damaged device.

2.1.10. Information on Service. During the service ordering process you must provide a description of the issue that is affecting your product, so that Infinite Loop understands and may replicate the issue

3. Diagnosis Services

3.1. All repair orders are processed through the diagnosis service. Infinite Loop will inspect your device(s) & diagnose the fault with your device(s). This service costs £30 and is payable in advance.

3.2. If Infinite Loop inspects your device(s) & determines that

3.2.1. Your device(s) does not require any repair service,

3.2.2.Your device(s) requires a repair service that you decline,

3.3. The diagnosis service fee is still applicable.

3.4. If you wish to proceed with the repair of such device(s) advised by the Infinite Loop a new contract will come into existence between you & Infinite Loop on the basis of these Terms provided that Infinite Loop agrees to deduct the diagnosis fee paid by you from the cost from the Repair services

3.5. Where Infinite Loop considers that the device(s) is/are not repairable, the fee for the diagnostic service remains payable to Infinite Loop for carrying out the diagnostic services.

4. Data

4.1. Infinite Loop understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service.

4.2. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your device(s), and to decide whether to erase any such data from your device(s), prior to receiving service.

4.3. Infinite Loop is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your device(s) or other equipment arising out of the services provided by Infinite Loop. You represent that your device(s) does not contain any illegal files or data.

4.4. You acknowledge that your device may be sent out by common carrier to be serviced by an external service provider. For this reason, it’s recommended that you back up your device and wipe it, prior to submission for service.

4.5. As part of service, Infinite Loop may install system software updates that will prevent your Infinite Loop device(s) from reverting to an earlier version of the system software. Third party applications installed on your device(s) may not be compatible or work with your Infinite Loop device(s) as a result of the system software update.

4.6. If your device(s) is capable of storing software programs, data or other information (“Data”), Infinite Loop may attempt to transfer said Data to a replacement device.

4.7. During service, it is possible that Data may be lost. In such an event, Infinite Loop will not be responsible for any loss of Data.

4.8. As part of any Data transfer service, whether or not Infinite Loop is able to successfully transfer Data from the original device to the replacement device, Infinite Loop will delete any Data on the original device. You should maintain a separate backup copy of the contents of the device’s Data, remove all personal information that you want to protect and disable all security passwords.

4.9. During service, it is possible that the Data will be lost, replaced or reformatted. In such an event Infinite Loop and its agents are not responsible for any loss of software programs, Data or other information contained on the device.

4.10. Data transfer service will involve the transfer of Data directly from the original device to the replacement device or to a compatible external data storage device you provide. Infinite Loop will not transfer the Data to any Infinite Loop owned or 3rd party owned data

storage system or device and will not store a copy of the Data as part of any Data transfer service.

5. Repair & Warranty Terms

5.1. Infinite Loop will service your Infinite Loop device(s) as described to you for the estimated charges stated unless such charges are revised with your prior oral or written consent. Unless otherwise stated, Infinite Loop will provide repair or replacement services to address a defect in the materials or workmanship of a device(s). Service is not available for issues caused by the failure of or incompatibilities with any software or data residing or recorded on your device(s).

5.2. Infinite Loop may use parts or device(s) that are new or equivalent to new in reliability and performance. Infinite Loop will retain the replaced part or device(s) that is exchanged as its property, and the replacement part will become your property. Infinite Loop may repair, exchange or sell the replaced part if it chooses to do so.

5.3. Infinite Loop warrants that;

5.3.1.The service will be performed with all reasonable skill and care and

5.3.2.That, for a period of ninety (90) days from the date of service, all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by Infinite Loop.

5.3.3.In the event of a breach of the warranty, Infinite Loop will either;

5.3.3.1.Re-perform the service,

5.3.3.2.Repair or replace the part, or

5.3.3.3.Refund the cost of the service provided.

5.3.4.In order to claim under the warranty, you must return your product to the store where you left your product for service.

5.4. You must claim your product and pay all charges due within sixty (60) days after being notified by Infinite Loop that your product has been serviced. If you do not, Infinite Loop may notify you that it considers your product abandoned and that, if you do not collect it and pay any outstanding charges within a further three 90 days, Infinite Loop will dispose of it in accordance with applicable law.

5.5. Non-Transferable warranty. The warranty is only valid only for the specific device(s) repaired under the Repair Services and the original customer; it is not transferable across devices or if the relevant devices are sold or given to another person.

5.6. This warranty does not apply to diagnostic services.

5.7. If subsequent work is carried out as part of the warranty this does not extend the warranty. For example, if a warranty repair was done forty (40) days after the original repair the warranty would still end ninety (90) after the date of the original repair.

5.8. The warranty does not protect against any of the following relating any relevant device which is the subject of the Repair Services:

5.1. Any mishandling that causes subsequent damage to the relevant device(s);

5.2. Damage or faults resulting from an attempted customer or third party repairs at any time;

5.3. Software issues unrelated to the repair and/or any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection;

5.4. Waterproof devices, as Infinite Loop cannot guarantee the device(s) will remain waterproof following the Repair Services;

5.5. New damages unrelated to the original Repair Services; and/or

5.6. Any loss of data occurring as a result of the repair – customers are advised to back up all data on the device(s) to be repaired prior to the repair. Infinite Loop does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. You accept full responsibility for all software and data on your device(s) and Infinite Loop is not required to advise or remind customers of appropriate backup and other procedures.

6. Service Level Agreement & Shipping Terms

6.1. SLA.

6.1.1. Whilst Infinite Loop aims to perform the Repair Services within the timeframe specified to you, the Repair Services may be subject to Events Outside Our Control, which may include waiting for new spare parts to be ordered and arrive with Infinite Loop. In any event, all times for performance of the Repair Services are approximate only, and Infinite Loop will not be liable for any compensation as a result of late delivery of the Repair Services.

6.2. Collection of your device(s). The following provisions apply in relation to sending your device(s) to Infinite Loop.

6.2.1.Please remove any SIM and/or memory cards and/or attached peripherals all sim and memory cards from your device(s) before sending your device(s) to Infinite Loop for repair; &

6.2.2.The careful packaging of your device(s) to Infinite Loop is your responsibility. When sending your device(s) if you choose to include separate parts you are sending these at your own risk and Infinite Loop will not be held responsible if these parts go missing before your package is delivered to Infinite Loop. Please ensure the parts are well- sealed and wrapped so nothing goes missing.

6.3. Delivery to you of your device(s) The following provisions apply in relation to returning your device(s) from Infinite Loop.

6.3.1.Any device(s) shipped to you must be examined by you upon receipt. If your device(s) is/are delivered damaged, un-repaired or with further faults, you must inform Infinite Loop in writing within 3 days of receipt. If you do not inform Infinite Loop within 3 days of receipt, Infinite Loop shall have no liability if your device(s) is/ are damaged/faulty on arrival. This does not affect your statutory rights or any other rights under these Terms.

6.3.2.All devices are returned by tracked next day courier but this excludes Saturday and Sunday delivery.

7. Payment Terms

7.1. Infinite Loop endeavours to offer you competitive prices on current Infinite Loop products and services. Your total order price will include the price of the product or service on the day of order processing. Infinite Loop reserves the right to change prices for products or services displayed at any time and particularly to correct pricing errors that appear.

7.2. The price quoted to you for the Repair Services in respect of each device is an indicative non-binding quote issued by Infinite Loop based upon information provided by you in relation to each relevant device, including, for example, the fault on the relevant device(s). Accordingly, any such indicative price quotes are subject to detailed verification of each device.

7.3. Infinite Loop will check your device(s). If there is any change to the indicative price quoted to you for any applicable device (for example, because the information you have provided to Infinite Loop about the defect/fault in your device(s) is incorrect; and/or if Infinite Loop identifies additional defects with your device(s); and/or if you have booked a particular repair (for example, the device(s) won’t charge up but Infinite Loop discovers that the actual repair required is a different repair (for example a new screen); and/or Infinite Loop made a mistake in its pricing), Infinite Loop will notify you to establish whether or not you wish to proceed at the increased cost. Any such increased charge shall only be payable if you agree to such additional price. If you do not agree to the additional price, Infinite Loop shall not perform the Repair Services and shall have no liability to you whatsoever other than to refund any sum previously paid by you to Infinite Loop relating to the Repair Services (less the postage costs of returning the device(s) to you)

7.4. If you are a consumer, all of the Infinite Loop prices quoted to you include VAT. The prices quoted to business customers are exclusive of VAT and VAT will be payable on all Repair Services.

7.5. Payment Methods. Infinite Loop allows you to make purchases or place orders (that require security for the return of the replaced part or product) using credit card, debit card or check card when applicable and acceptable in the Country where the service is provided (or some other prearranged payment method unless Infinite Loop has agreed to some other credit terms. When you provide Infinite Loop with your card information, Infinite Loop will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. Infinite Loop will not bill your credit card or process a transaction under your debit or check card until your order is processed. Infinite Loop may not be able to accept credit, debit, or check cards associated with a billing address outside of the country site. Debit cards and check cards may have daily spending limits that could delay the processing of your order substantially. Infinite Loop requires the credit, debit, or check card security code for your card to protect against the unauthorised use of your credit card by other persons. The security code is an individual three or four-digit number specific to your card that may be printed on the face of your card above the embossed account, or on the back of your card, on the signature panel.

7.6. The price of the product (which includes VAT and/or IPT) will be the price indicated on the invoice/estimate pages when you placed your order. We take all reasonable care to ensure that the price of the product/service advised to you is correct. However

7.7. Infinite Loop is not responsible for typographical errors. Infinite Loop reserves the right to cancel any order you have placed if there was a typographical error concerning the pricing or availability of any item you ordered when you placed the order

7.8. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

7.9. We accept payment with;

7.9.1.Cash

7.9.2.BACS

7.9.3.Visa, MasterCard and debit cards

7.9.4.In certain circumstances, third party payment gateways such as PayPal, Apple Pay, Finance.

7.10. You must pay for the products before we dispatch them. We will not charge you until we dispatch the products to you.

7.11. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

8. Limitation of Liability

8.1. If you are a consumer, you may have certain additional rights with regard to services and products provided under this agreement. please refer to your local consumer authority for more information about your rights. if not covered by these rights, Infinite Loop does not accept liability beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost, corrupted, or compromised data or software, or the provision of services. except as expressly provided herein, Infinite Loop will not be liable for any consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. you agree that for any liability related to the purchase of the product, Infinite Loop is not liable or responsible for any amount of damages above the amount of your order. in consumer cases, the liability for;

8.1.1. Personal death and injury &

8.1.2.Fraud may be wider than negligence caused loss and in such cases, Infinite Loop does not seek to exclude this liability.

8.2. Infinite Loop shall not be liable for any non-warranty related claim arising under this contract unless you give Infinite Loop written notice of such claim within ninety (90) days of becoming aware of the circumstances giving rise to such claim or, if earlier, ninety (90) days from the time you ought reasonably to have become aware of such circumstances. This clause shall not affect your statutory rights.

9. Force Majeure, Events Outside Our Control. Other important terms

9.1. This Agreement governs service transactions accepted by Infinite Loop. No other oral or written terms or conditions apply. Infinite Loop does not authorise any variance or modification of this Agreement. Infinite Loop is not responsible for any failures or delays in performing service or delivering your product or a replacement product that are due to events outside Infinite Loop’ reasonable control.

9.2. No Infinite Loop employee or agent has the authority to vary any of the terms and conditions governing any transaction.

9.3. If any of the aforementioned terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such term shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the term, so that the terms shall remain in full force and effect.

9.4. Infinite Loop will not be liable or responsible for any failure to perform or delay in performance of, any of Infinite Loop obligations under these Terms that is caused by an Event Outside Our Control.

9.5. If an Event Outside Our Control takes place that affects the performance of Infinite Loop obligations under these Terms:

9.5.1.Infinite Loop will contact you as soon as reasonably possible to notify you; &

9.5.2.Infinite Loop obligations under these Terms will be suspended and the time for performance of Infinite Loop obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Infinite Loop’ performance of Repair Services to you, Infinite Loop will restart the Repair Services as soon as reasonably possible after the Event Outside Our Control is over.

10. Other important terms

10.1. Abandoned Property.

10.1.1.Any devices that are not collected from us after ninety (90 days) will be classified as Abandoned

10.1.2.In the event that your product is abandoned, Infinite Loop may dispose of your product in accordance with applicable provisions of law, and, specifically, may sell

your product at a private or public sale to pay for any outstanding service performed.

10.1.3.Infinite Loop reserves it’s statutory and any other lawful liens for unpaid charges.

10.2. Product/Service Changes.

10.2.1.Infinite Loop may make changes to any products or services offered online, or to the applicable prices for any such products or services, at any time, without notice. The information provided online with respect to products and services may be out of date, and Infinite Loop makes no commitment to update the information provided online with respect to such products and services.

10.3. End Users Only Infinite Loop services, sells and ships products to end-user customers only. You may not purchase for resale. Infinite Loop reserves the right to refuse or cancel your order if Infinite Loop suspects you are purchasing for resale.

11. Data Protection

11.1. You agree and understand that it is necessary for Infinite Loop to collect, process and use your data in order to process sales, perform service and confirm compliance with applicable laws. Infinite Loop will maintain and use your personal data in order to allow you to exercise your rights arising from the service of your Infinite Loop product and for quality and service-related purposes. Infinite Loop will not use your information for direct marketing purposes without obtaining your consent. If you wish to have access to the information that Infinite Loop holds concerning you or if you want to make changes, you can contact us on the details below.

11.2. You agree and understand that it is necessary for Infinite Loop to collect, process and use your personal information in order to perform service under these T&Cs. Infinite Loop will protect your information in accordance with our Privacy Policy.

12. Information about Infinite Loop & How to Contact Us.

We are a company registered in England and Wales.

Our company registration number is 10162071 and our registered office is at T1 T2 T3 The Gallery, Gibb Street, Birmingham, West Midlands, B9 4AA. If you have any questions or if you have any complaints, please contact Infinite Loop. You can contact Infinite Loop by telephoning Infinite Loop customer service team at 0121 318 9555 or by e-mailing Infinite Loop at info@InfiniteLoop.co.uk. If you wish to contact Infinite Loop in writing, or if any clause in these Terms requires you to give Infinite Loop notice in writing (for example, to cancel the contract for services which Infinite Loop has started to provide), you can send this to Infinite Loop by e-mail, by hand, or by pre-paid post to Infinite Loop T1 T2 T3 The Gallery, Gibb Street, Birmingham, West Midlands, B9 4AA, or by e-mail at repairs@Infinite Loop.co.uk Infinite Loop will confirm receipt of this by contacting you in writing. If Infinite Loop has to contact you or give you notice in writing, Infinite Loop will do so by e-mail, by hand, or by pre-paid post to the address you provide to Infinite Loop in the order.

Your use of our site is governed by our website Terms of Use. Please take the time to read these, as they include important terms which apply to you.

Infinite Loop will use the personal information you provide to Infinite Loop to:

1. Provide the Repair Services;

2. Process your payment where you are required to pay Infinite Loop; &

3. Inform you about similar products or services that Infinite Loop provides, but you may stop receiving these at any time by contacting Infinite Loop.

4. Infinite Loop will only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.